MINF 2201: MyITLab Resources

INFO:

HOW TO:

Most Common Issues with Functionality of the Lab:

1. Unblock your popups
2. Use supported browsers ONLY (Chrome or Firefox) Be sure it is a required version.
3. Use only MS Office 2016 PROFESSIONAL PRO or 365 VERSION
4. Internet Connection must be high speed to run simulations
5. Other System Requirements are not accurate - cookies, OS, etc.
6. You have timed out of the lab and need to log back in
7. You are peforming a task but not in the way requested - watch the learning aid video
8. You need help! Work in groups BUT submit your own work and ASK professor for help!

How to Protect Your Files:

1. Password protect individual file and do not share password. (On the Save As dialog box click General Options, type a password in the password to open box and save)
2. Lock computer screen (CTRL+ALT+DELETE and then ENTER) before walking away from computer (especially in an open lab)
3. Keep files on a thumb drive (and do not loan it out or leave it anywhere)
4. Keep files in a  password protected cloud location and ensure no one has access to your cloud
5. Only allow your user name security access to your file. Require all users of your laptop to log on as a guest. (Change security settings under properties by right clicking on file)

Pearson Technical Support Info:

1. MyITLab Designated Support: 1.844.292.7016
2. General Pearson Support: 1.800.677.6337
3. Online Chat Support: Click Contact Support at https://support.pearson.com/getsupport/s/
4. REQUEST an emailed copy of the transcript or call reference number! Extensions are not considered without this information!